Shipping and Return

• Product must be returned in saleable condition, original packaging  and contents may not be tampered with to receive a credit and/or exchange.
• Atos Medical reserves the right to reject or refuse any returns/exchanges if we feel the packaging has been tampered with in any way.
• Any product in client’s possession longer than 90 days will not be considered for a return.
• Returns will not be accepted without prior authorization.
• If you are a business, a restocking fee of 25% of the Product’s purchase price will be applied to all eligible returns, unless the return is due to an error on our part.
• Once the return process has been initiated, the product must be received by Atos Medical Inc within 30 days or the return will be cancelled.
• Beyond 30 days past the date of shipment, Atos is not able to investigate any shipping discrepancies further to provide replacement or credit.
• Returns Address: 2230 S 162nd Street, New Berlin, WI 53151
• Atos Medical Inc highly recommends using a reputable shipping  carrier capable of providing proof of delivery. Proper packaging and  fully insuring the return shipment is also recommended.
• Shipping charges and risk of loss on all return shipments are the responsibility of the client.
• Atos Medical reserves the right to change or amend this process at any time.

For a full of shipping and returns information, please see the Patient Services Booklet.