Shipping and Return

Shipping and Returning
Atos Medical Inc.  - General Return Conditions Applicable on all Returns
  • Shipping charges are non-refundable.
  • Returns will not be accepted without prior authorization and an Atos Medical Return Merchandise Authorization (RMA) number.
  • RMA numbers issued by Atos Medical are good for 30 days only. The product must be received by Atos Medical within that time.  RMA numbers cannot be extended or re-issued.
  • To obtain a RMA number, please call 1.800.217.0025.
  • Any product in a customer's possession longer than 90 days will not be consided for a return.  No returns will be accepted beyond that period.
  • There is a 25% restocking fee on all returned merchandise.
  • There customer is responsible for shipping charges and risk of loss on all return shipments.
  • Atos Medical highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packaging and fully insuring your return shipment.